Statement
of Work
This document articulates the exhaustive guidelines for the drafting, execution, and fiduciary management of a Statement of Work (SOW) for M/S. Neuroxie.
As an engineering-centric firm, our SOWs serve as the terminal technical and commercial contract for specific engagements. This guide ensures absolute clarity on deliverables, milestones, and resource allocation protocols for our global clientele and internal delivery labs.
Definition & Master Hierarchy
Contractual Primacy
1.1 Operational Primacy: The Statement of Work (SOW) is the governing document for the day-to-day execution of a project. While the **Master Services Agreement (MSA)** provides the legal scaffolding, the SOW defines the actual work to be performed, the technical specifications, and the commercial terms specific to the engagement.
“In the event of a conflict between technical deliverables and general legal boilerplate, the SOW technical specifications shall take precedence for that specific engagement.”
Technical Deliverables & Scope Boundary
The Boundary of Value
Every SOW must contain an exhaustive, itemized list of technical artifacts to be delivered. This includes source code repositories, AI model weights, architectural blueprints, or BPO capacity hours.
Artifact Specificity
Ambiguous terms like 'Software' or 'App' are prohibited. All artifacts must be defined by technology stack and feature set.
Scope Boundary
Features not explicitly listed in the SOW are categorized as 'Out-of-Scope' and require a formal Change Request.
Commercial Models & Treasury Triggers
Fiduciary Remittance Standards
The Company utilizes three primary commercial models, defined within the SOW, each with specific treasury release triggers.
Fixed-Fee Milestones
Predetermined costs for specific, verifiable artifacts.
Time & Materials (T&M)
Hourly or daily rates for specialized engineering labor.
Retainer-Based Capacity
Reserved monthly capacity for BPO and Managed Ops.
Performance Timelines & Sprint Velocity
Velocity Governance
Performance is tracked via a **Project Milestone Schedule**. Each milestone is associated with a specific date and a corresponding fiduciary release trigger.
“M/S. Neuroxie operates on a high-velocity sprint model. Milestone dates are estimates based on immediate Client cooperation. Delays in Client-side inputs trigger automatic timeline extensions.”
Software Architecture & Repository Governance
Engineering Fiduciary
For software engagements, the SOW defines the **Git-Push Standard**. Delivery of source code to a Client-managed repository constitutes terminal transfer of value.
Environment Parity
The Company is responsible for code performance in the 'Staging Environment' defined in the SOW.
Legacy Exclusion
Compatibility with legacy systems not listed in the technical stack is explicitly excluded.
Artificial Intelligence & Model Engineering
Algorithmic Fiduciary
AI SOWs include specific clauses regarding GPU compute consumption, training datasets, and model weight generation.
“Compute credits for high-density training are consumed in real-time. No refunds are evaluted for training epochs once the training cycle has been initiated in the SOW schedule.”
Cyber Security & VAPT Audit Protocols
Offensive & Defensive Governance
Security audits are point-in-time assessments. The SOW defines the scope of the **Vulnerability Assessment & Penetration Testing (VAPT)**.
Zero-Guarantee Policy
Audit fees are earned upon transmission of the Reconnaissance Report. The Company does not guarantee that audits will identify 100% of all past, present, or future vulnerabilities.
BPO & Call Center Operational Mandates
Capacity Fiduciary
BPO SOWs focus on **Seat Availability** and **Language Proficiency** standards.
Capacity Reservation
Fees are earned for availability. No refunds for unused hours within a reserved shift.
Infrastructure Uptime
We maintain 99.9% uptime for contact center infrastructure as defined in the SLA.
Staff Augmentation & Talent Rotation
Embedded Labor Governance
Augmentation SOWs define the **Resource Tier** and **Daily Task Management** responsibilities.
"The Client assumes primary management of the resource's daily tasking. The Company's responsibility is limited to fundamental competency and shift adherence."
Physical Hardware, IoT & BOM Title
Procurement Fiduciary
Hardware SOWs include a **Bill of Materials (BOM)** and explicit title transfer protocols.
Incoterms® 2026
Default shipping terms are EXW (Ex-Works) unless otherwise defined in the SOW.
OEM Reliance
Hardware is subject solely to the manufacturer’s limited warranty.
E-Commerce & Transactional Integrity
Transactional Integrity Fiduciary
Storefront SOWs define the **Checkout Flow Integrity** and PCI-DSS compliance boundaries.
"The Company ensures architectural best-practices for checkout security. The Client is responsible for secure merchant account credentials."
Strategy & Advisory Artifacts
Advisory Fiduciary
Advisory SOWs are focused on the delivery of **Strategic Blueprints** and **Market Analysis Reports**.
Transmission Finality
Advisory artifacts are considered fully delivered and earned upon digital transmission to the Client POC.
SLA, Uptime & Maintenance Retainers
Reliability Fiduciary
SOWs requiring continuous availability are governed by an active **Maintenance Retainer** and predefined SLA tiers.
- 99.9% Infrastructure Uptime
- 24/7 Global Shift Coverage
- 4-Hour Response for Critical Outages
- Daily Snapshot & Rollback Protocols
Change Request Protocols (CRPs)
Agile Scope Management
Technical engagements are dynamic. Any deviation from the original SOW requires a formal **Change Request (CR)**.
Testing, QA & the 72-Hour Finality Rule
Acceptance Governance
Acceptance is governed by **Objective Technical Requirements**. Subjective dissatisfaction is not a valid ground for rejection.
“Upon delivery of a milestone, the Client has seventy-two (72) hours to provide itemized technical feedback. Failure to do so constitutes Automatic Acceptance and triggers the fiduciary remittance cycle.”
Client Operational Mandates
Cooperation Fiduciary
Timely project execution is strictly dependent on active and timely operational participation from the Client.
Infrastructure Access
Client must provide staging, cloud, and repository credentials within 48 hours of request.
Resource Maintenance
Client-side delays exceeding 5 business days incur a 15% Maintenance Fee.
Decision POC
Client shall appoint a single authorized Point of Contact with final decision-making authority.
Third-Party Dependency Transparency
Systemic Risk Transparency
Any project utilizing third-party APIs (OpenAI, Stripe) or infrastructure (AWS, Azure) must have these listed as dependencies in the SOW.
Intellectual Property & Asset Assignment
Asset Transfer Protocols
Ownership of custom deliverables is strictly conditional upon **Total Clearance of Financial Obligations** for the specific SOW.
“IP Assignment is triggered only after the final invoice for the SOW has been cleared in full. Background IP and proprietary libraries remain the perpetual property of M/S. Neuroxie.”
Force Majeure & Continuity of Ops
Uncontrollable Risk Indemnity
Performance timelines will be extended by the duration of Force Majeure events without penalty.
Termination & Close-out Fiduciary
Dissolution Protocols
SOWs may be terminated with 30 days written notice. Terminal billing includes all labor logged and accepted up to the date of notice.
20.1 Asset Handover: Handover documentation and repository cleanup are billed as additional labor hours at standard SOW rates.
Master Roadmap to
Resolution
Operational SOW Dispute Protocols
Technical Affidavit
Client must submit a digitally signed PDF citing the specific SOW technical requirement breached, supported by error logs or code audits.
Engineering Peer Review
A technical audit will be conducted within 14 business days by a senior US-based architect to verify the technical claim.
Mandatory Cure Window
The Company maintains an absolute 30-day right to remedy any verified technical deficiency prior to further escalation.
Net-Settlement Evaluation
The treasury desk calculates the net settlement, deducting all non-cancelable infrastructure costs and irrefutable logged labor.
Final Project Release
Settlement is finalized only upon execution of a 'Full & Final Release', reverting IP to the Company and terminating the SOW.
Corporate Engagement Desk
Statement of Work Drafting & Configuration
Authorized Global Corporate Governance Publication
M/S. Neuroxie. Brahmanbaria HQ & Dhaka R&D Center. Operational Fiduciary Enforced.