Return &
Refund Policy
This document serves as the authoritative Omnibus Digital Contract for M/S. Neuroxie, a Partnership IT Firm registered in Chattogram RJSC, BD, following The Partnership Act, 1932 and Commercial Law of Bangladesh.
This Agreement establishes the strictly enforced fiduciary parameters for financial remediation, asset return, and service termination. As a resource-intensive enterprise firm, the Company executes irreversible deployments of capital, labor, and infrastructure upon engagement. Consequently, all transactions are governed by the rigorous standards detailed in the articles below.
Binding Acceptance & Primacy of Contract
The Fiduciary Nexus
1.1 Digital Nexus of Agreement: The initiation of any technical engagement, the execution of a Statement of Work (SOW), or the remittance of any financial consideration (Deposit or Milestone Payment) constitutes an Absolute and Irrevocable Agreement to this Policy. By receiving login credentials to staging environments, repository access, or architectural blueprints, the Client explicitly acknowledges that they have reviewed and accepted the Company’s fiscal governance.
1.2 Prerogative of Consumption: Receipt of any professional deliverable signifies the Client’s final acceptance of the utility and quality of the work product. The act of "Pulling Code" or "Reviewing Reports" constitutes a waiver of the right to contest the financial remittance associated with that delivery cycle.
“This Agreement takes precedence over any internal Client procurement guidelines or purchase order boilerplate. By default, all service consumers are bound by these terms from the moment of first contact.”
Fiduciary Non-Refundability Standard
Resource Deployment Fiduciary
2.1 Irreversible Resource Deployment: M/S. Neuroxie executes "High-Intensity Professional Engagements." Our operational model involves the immediate, irreversible deployment of specialized labor, high-density GPU training clusters, and proprietary architectural frameworks. Once resources are assigned to a Client Project, they cannot be retrieved or liquidated.
2.2 Opportunity Cost Indemnification: Milestone payments and retainers secure the dedicated availability of senior architects and engineers, precluding the Company from engaging in other commercial opportunities. This opportunity cost is non-recoupable and is reflected in the non-refundable nature of all deposits.
Immediate Burn Rate
50% of any technical deposit is classified as "Consumed Admin Overhead" immediately upon treasury clearance for infrastructure setup and resource locking.
Net-Earned Protocol
Any milestone payment released constitutes a formal "Certification of Acceptance" and is deemed 100% EARNED in perpetuity.
Digital Capital & Professional Service Mandates
Governance of AI, Software, and Strategic Assets.
AI & Model Engineering
Model training costs are calculated based on high-density GPU compute hours. Credits for LLM fine-tuning and custom dataset sanitization are burned in real-time. No refunds are granted once weights are generated or transmitted.
Software Architecture
Pushing source code to any repository (Dev/Staging/Prod) constitutes 100% transfer of value. We do not refund for 'Environmental Non-Compatibility' with legacy systems not explicitly documented in the SOW.
Cyber Security & Audits
Vulnerability Assessment fees are earned upon deployment of reconnaissance tooling. The finding of 'Zero Exploits' does not entitle the Client to a refund for the auditing labor and expertise deployed.
BPO & Call Center Ops
Agent capacity is reserved exclusively. Fees are earned for 'Readiness' and 'Seat Availability' regardless of actual inbound traffic volume or system idle-time. Setup and training fees are strictly earned on Day 1.
Staff Augmentation
Engineers are deployed on a deployed-basis. Beyond a 48-hour rejection window for new resources, all deployed hours are final-sale and non-contestable. Capacity is locked for the duration of the sprint.
Strategy & Advisory
Executive consultation hours are a non-retrievable asset. Strategic roadmaps, market analysis reports, and corporate blueprints are considered fully delivered upon digital transmission to the Client.
Human Capital & Labor
Fiduciary
Human hours are a finite, non-retrievable commodity. Professional labor cannot be "returned" or "undone."
Labor Non-Contestability
4.1 Effort-to-Value Disclaimer: Any hours logged by M/S. Neuroxie personnel (Architects, Engineers, Directors) and reported via standard time-tracking systems are Irrefutable and 100% Billable.
4.2 Disclaimer of Subjectivity: Professional services represent a high-value exchange of expertise for time. Dissatisfaction with "Creative Direction," "Aesthetic Choice," or "Strategic Outcome" does not constitute a valid legal ground for the contestation of professional labor fees.
SaaS, Subscriptions & Digital Artifacts
Asset Finality & Recurring Revenue
5.1 Repository Sanitization Protocol: In the event of a service termination, digital assets (pre-compiled packages, templates, diagrams) are considered "Final-Sale." Any requests for repository cleanup or hand-over documentation are billed at standard emergency hourly rates and are non-refundable.
5.2 Subscription Renewals: Recurring billing for SaaS components, server maintenance, or BPO retainers is processed automatically. Cancellation requests must be submitted via the Formal Fiduciary Desk thirty (30) calendar days prior to the next billing cycle. No pro-rated refunds are granted for partial usage.
Asset Finality
Download or cloning of digital packages constitutes a terminal transaction. Zero recourse for returns.
License Locking
Activation of SaaS licenses or API keys for the Client’s environment is 100% non-refundable upon key generation.
Physical Hardware, IoT & Industrial Machinery
RMA & Procurement Fiduciary
M/S. Neuroxie operates as an authorized technical integrator and procurement facilitator. All physical machinery, electronic equipment, and IoT arrays follow a strict RMA (Return Merchandise Authorization) protocol.
6.1 The 72-Hour Inspection Window: Returns are restricted strictly to units that are "Defective on Arrival" (DOA). The Client must notify the Company within 72 hours of receipt. Notification must include high-resolution video evidence of the technical failure.
6.2 OEM Proxy Disclaimer: M/S. Neuroxie disclaims all primary and secondary warranties on physical hardware. All equipment is subject solely to the manufacturer’s (e.g., NVIDIA, Dell, Siemens, Cisco) standard limited warranty. Our liability is capped at facilitating the manufacturer's RMA process.
Industrial Equipment Clause
Custom-engineered machinery, pre-assembled server racks, and bespoke IoT nodes flashed with proprietary firmware are strictly non-refundable once the integration, assembly, or flashing process has commenced. These are specialized capital assets with zero resale value to other clients.
Global Trade, Logistics & Incoterms
Cross-Border Surcharges
For all international transactions involving physical goods or cross-border BPO deployments, the Company adheres to Incoterms® 2026 standards (Default: EXW/DAP).
Logistic Non-Remittance
Shipping, air-freight, ocean-transit, and white-glove courier costs are consumed upon booking. These costs are 100% non-refundable and non-negotiable regardless of project outcome.
Customs & Tariff Liability
Any import duties, VAT, GST, or luxury taxes remitted to sovereign governmental bodies are the sole liability of the Client and will NOT be reimbursed or credit-offset by M/S. Neuroxie.
Transit Timeline Indemnity
M/S. Neuroxie is not liable for delays caused by global shipping congestion, port strikes, or customs-protocol holds. Timeline drift caused by third-party logistics does not entitle the Client to a refund or penalty waiver.
Intermediaries,
Gateways
& FX Risk
International Treasury Protocols
Net-Receipt Treasury Protocol
8.1 Calculation of Remediation: Any authorized refund is strictly calculated based on the Net BDT Amount Received in the Company’s accounts.
8.2 Intermediary Surcharges: The Company is not liable for Shurjopay/Aamarpay/bKash network fees, SWIFT wire charges, ACH processing fees, or Citibank correspondent bank deductions. These are retained by third-party intermediaries and are the sole loss of the Client.
8.3 FX Spread & Conversion Loss: All transactions are settled in BDT. Any currency exchange spread or fluctuation loss incurred during a refund is borne exclusively by the Client.
Taxation, VAT & Statutory Withholding
Governmental Liability Isolation
Sovereign Non-Remittance Clause
M/S. Neuroxie acts as a designated collection agent for various sovereign revenue authorities (including the NBR, IRS, and Global VAT/GST agencies).
Absolute Statutory Rule:
"Once taxes (VAT, GST, Sales Tax) have been remitted to a sovereign authority (including NBR in Bangladesh or IRS in USA), they are fundamentally non-refundable by the Company. The Client must seek VAT/GST reclamation or tax credits directly from their local tax jurisdiction. M/S. Neuroxie is only authorized to refund the Pre-Tax principal amount."
The Eligibility & Exclusion Matrix
Reviewable Criteria vs. Absolute Boundaries
Reviewable Criteria
Objective Technical Non-Conformance
Deliverable fails to meet explicit, objective technical requirements defined in the signed SOW, verified by code audit.
Uncured Timeline Breach
Documented failure to perform services following the Article XI Mandatory Cure Period of 30 days.
Fiduciary Clerical Error
Validated duplicate billing or verified administrative overcharges confirmed by internal audit.
Absolute Exclusions
Strategic Pivots
No refunds for change of strategic direction, internal stakeholder changes, or 'Loss of Interest' in the project.
Third-Party Sunk Costs
Cloud provisioning, domain registration, hardware components, and software licenses are 100% non-refundable.
Human Hours Logged
Logged engineering or support hours are non-retrievable and non-contestable once reported in the weekly audit.
Formal Roadmap to
Resolution
Fiduciary Dispute Protocols
Fiduciary Affidavit
Client must submit a digitally signed PDF citing the exact SOW clause breached, supported by technical error logs, screenshots, or code audit reports. Vague claims of 'unsatisfactory results' are rejected.
Architectural Peer Review
A technical audit will be conducted within 14 business days by a senior architect. If third-party auditing is requested by the Client, costs are borne solely by the Client.
Mandatory Cure Window (30 Days)
M/S. Neuroxie retains an absolute legal right to remedy any verified deficiency. No refund is evaluated or discussed until this 30-day window has expired without a technical fix.
Treasury Net-Calculation
Our treasury desk calculates the Net Refundable Amount, deducting all intermediary fees, sunk infrastructure costs, and irrefutable logged labor hours.
Final Liability & IP Release
Funds are released ONLY upon execution of a notarized 'Full & Final Settlement' form, terminating all further liability and reverting all provided IP to the Company.
Anti-Chargeback Enforcement
12.1 Commercial Fraud Classification: Initiating a "Bank Dispute" or "Chargeback" without completing the Article XI Roadmap is considered Commercial Fraud.
Mandatory Retribution Protocols:
- Immediate Remote Service Seizure
- Referral to International Collection Agencies
- Global FinTech & Industry Blacklisting
- Seizure of Intellectual Property & Injunctions
IP Reversion Clause
12.2 Automatic IP Reversion: Upon any total or partial refund, any and all Intellectual Property (IP), including source code, database schemas, and blueprints, revert to the sole and exclusive ownership of M/S. Neuroxie immediately.
Copyright Enforcement:
"Unauthorized use, hosting, or deployment of refunded IP will be prosecuted as commercial theft and copyright infringement in competent domestic and international jurisdictions."
Force Majeure & Supply Chain Integrity
Uncontrollable Dependencies
13.1 Performance Indemnity: M/S. Neuroxie is not liable for delays or failures resulting from state-sponsored cyber warfare, total disruption of international submarine cables, global semiconductor shortages, or "Acts of God."
"Timeline drifts caused by Force Majeure events are categorized as 'Indemnified Delays' and do not entitle the Client to a refund, penalty waiver, or right to terminate for cause."
Governing Law & International Arbitration
Final Legal Standing
Jurisdictional Supremacy
14.1 Choice of Law: All domestic transactions are governed by the statutory laws of Bangladesh. All international transactions are governed by the UN Convention on Contracts for the International Sale of Goods (CISG) and the rules of the International Chamber of Commerce (ICC).
Final Arbitration Clause:
"Any dispute, controversy, or claim arising under this Policy shall be settled amicably or via final and binding arbitration under the Rules of Arbitration of the ICC or competent courts in Bangladesh. The language of arbitration shall be English."
Fiduciary & Treasury Desk
Global Invoicing & Dispute Management
Authorized Global Corporate Governance Publication
M/S. Neuroxie. Brahmanbaria HQ & Dhaka R&D Center. Global Fiduciary Compliance Enforced.